Refund policy

Thank you for choosing DTFnw Xtreme Graphix Inc. We strive to provide you with the best DTF printing services and products, and your satisfaction is important to us. Please read our return and refund policy carefully to understand your rights and responsibilities when it comes to returns and refunds.

1. Returns

1.1 Eligibility for Returns

We accept returns for items that meet the following criteria:

• The item is in its original condition, with all tags, labels, and packaging intact.
• The item has not been worn, washed, or altered in any way.
• The return is requested within 30 days of the purchase date.

1.2 Non-Eligible Items for Returns

The following items are not eligible for returns:

• Custom-made or personalized items.
• Items that have been used, washed, or altered.
• Items without their original packaging or tags.

1.3 Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at Office@nwautowraps.com or call us at 253-750-4169 to request a Return Authorization (RA) number.
• Pack the item securely, including all original packaging and tags.
• Clearly mark the RA number on the outside of the package.
• Ship the item to our physical address:

DFTnw Xtreme Graphix Inc 1711 Fryar Avenue Sumner, WA 98390United States

1.4 Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

2. Refunds

2.1 Refund Eligibility

Upon receiving and inspecting the returned item, we will determine its eligibility for a refund. Refunds will be issued for the purchase price of the item, excluding any shipping fees, if applicable.

2.2 Refund Processing Time

Refunds will be processed within 5-7 business days after we receive the returned item and confirm its eligibility.

2.3 Refund Method

Refunds will be issued using the same method of payment used for the original purchase. If the original payment method is unavailable, we will work with you to arrange an alternative method.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

4. Contact Us

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team at Office@nwautowraps.com or by phone at 253-750-4169.

5. Policy Changes

We may update our return and refund policy from time to time to reflect changes in our business operations or to comply with legal requirements. Please check this page periodically for any updates.

Thank you for choosing DTFnw Xtreme Graphix Inc. We appreciate your business and are here to assist you with any questions or concerns you may have. Your satisfaction is our priority.